Frequently Asked Questions

There is a problem with Microsoft Edge Browser. Try opening the PDF/A document in Adobe Acrobat Reader.
DF/A-1b based on PDF 1.4. JPEG2000 is not supported. Defaults to JPEG if Jpeg is chosen. LZW is not possible.
- PDF/A on Wikipedia
- PdfDocumentType Enumeration
Make sure that the SDKJ version higher than 12.36
When an email contains an attachment that ScannerVision can't open but should be able to, that email is flagged(starred) and marked as Unread.
When an email contains an attachment that ScannerVision can open but it fails during processing, that email is flagged(starred) and marked as Read.
You are probably unflagging it with Outlook via Exchange Server Protocol. Unflag it using an email client that is set up to use IMAP protocol. The flagging via IMAP and Exchange Server Protocol are not the same. Flagging via IMAP causes a flag to appear on the mail in the mailbox. Unflagging via Exchange Server Protocol does not cause the flag to disappear on IMAP clients. Microsoft / (IMAP/Exchange Server Protocol flag translation) issue.
Stop the running ervices and close ScannerVision; navigate to preferences.dat, set MaxDocProcessors greater than zero. Zero means no maximum limit as does a missing entry.
In preferences.dat, set CaptureSourceTimeSlice to your desired value in seconds. A missing entry means 180 seconds. Zero means (v8.6 onward) no template context switching.
In preferences.dat, set ProcessIsResponsiveTimeout to your desired value in seconds. A missing entry means 300 seconds. Negative values and alpha numerics are illegal. Zero means that no responsivity measure will be in effect. All other values smaller than 60 defaults to 60 seconds. Available from v8.6.0 onward.
A Windows Feature Update has deleted the certificate used by ScannerVision to access the database where all Clients, Users and Connections have been stored. Close ScannerVision, navigate to the C:\ProgramData\ScannerVision\Config folder and delete the Settings.db and Settings.key files. This will delete all Clients, Users and Connections which have been setup and these will need to be created again. A backup of the database and certificate can be made using the Backup/Restore Tool within ScannerVision, and this backup can be restored should this happen again. It is recommended to do regular backups of the database.
In preferences.dat, set DetailedLogging to zero. A missing entry means zero in v7.6.0 and one in v7.6.1+. Only works in v7 from v7.6.0
In preferences.dat, set HigherConnectionPriority to one. A missing entry means zero. Only works in v7 after v7.5.3. This will elevate the connection thread by one sub priority level placing it exactly midway between Normal and Above Normal.
In preferences.dat, set JpegCompression to the desired value, e.g. JPEG. A missing entry or any value other than JPEG means JPEG2000. Available from v8.5.0 onward.
An algorithm was used with Federal Information Processing Standards (FIPS) mode enabled, but is not FIPS compatible. E.g. MD5. Disable FIPS in the registry. See Never use MD5 Hashing algorithm when using the .Net framework
In the registry under the key described below. HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ScannerVision\ScannerVision Processing Engine\Counters
In preferences.dat, set AcceptSocketCount to a number greater that the expected total connections. A missing entry means zero. Zero or less means 4096. Part of all HPN releases.
Set the service's Log On Account to the same account that was used to set up the SQL connection. Take note that this user account should have sufficient rights to replace the System Account.
Make sure ScannerVision services are not running; in ProgramData > ScannerVision > Config > Preferences.dat; open Preference.dat using a text editor; add the line JpegCompression=JPEG under the [PDF] section and save (Example). Back in ScannerVision, change Image Compression in the Output Format Settings to LZW