As ScannerVision is growing rapidly with new partners we need to keep increasing our professional service level and for this reason we introduced the ScannerVision ASSIST program. In this program we offer services that will help our partner to save time and resources in every ScannerVision related projects, and allow our partners to improve customer satisfaction even further.
These are the services that are offered by the ASSIST program:
To ensure that your critical scan processes are running smoothly, it is important that ScannerVision server and processes are carefully optimized. Any ScannerVision related issues should be treated effectively and with the least amount of downtime. Changes to the ScannerVision configuration are best done by a person with an extensive knowledge of ScannerVision architecture and functionality.
We understand that you would prefer to concentrate on your business, so in order to minimize ScannerVision server downtime and to ensure that impact to your daily document workflows can be kept as low as possible we offer you ScannerVision Advanced Support. You can request ScannerVision Advanced Support to take care of your issues and make fine adjustments to your processes, so you don’t have to.
Training is available to all partners in two categories, namely Sales and Technical. Both of these categories are available in different levels. Candidates for the higher training levels are expected to meet certain minimum requirements which are set out below. Candidates who have successfully completed the training courses will be able to offer the best possible service and support to their customers.
ScannerVision always strives to deliver the best solution in document management, and we want to empower you with all the knowledge of our amazing applications.
Once a business owner defined the needs to optimize his document workflow, a person with strong analytical skills is required in order to completely understand the process, which can only be achieved by carefully performing the followingtasks:
We understand that not all of our partners have accumulated the skills and experience required to fully understand the customer’s situation. In order to deliver the best possible solution and gain customer satisfaction we offer you our Consultancy Services.
Making a connector or a device client requires a deep know-how of ScannerVision SDK, and an extensive understanding of the back end application. Writing the connector that you can use to save time when designing workflows and to attract more customers is one of the services that we offer. The connector will:
Once customer requirements have been specified and all required connectors and/or clients have been developed, the next stage of the implementation is to create and configure the workflows. Workflow creation begins with carefully analyzing the document containing all requirements / functionalities document designed by your team or our consultant.
This document also contains the specification of every item that needs to be added and configured in a workflow. Since our workflow specialists areaware of what the customer expects based on the provided documentation, we also know which tests should be performed in order to ensure that the workflow meets the specific requirements.